Why is Customer Experience Management
a good investment for business growth?
More often than not, companies fail not because of their products, but because of their service. In a restaurant, the food may be heavenly but lipstick on a glass will shatter your reputation.
Accurately measuring your service and product delivery through the customers’ eyes is a key component in understanding their loyalty and receiving their repeat business.
Being able to act quickly helps build a positive customer service culture and encourages customers to move from being loyal, to being advocates of your brand. The goal of your business is to ‘delight’ customers with an experience so good they come back for more.
Consumers want their voices heard and they will pay more for a buying experience they perceive to be specifically built around their “wants.” Optimize your customer’s experience with a ‘feedback’ solution that helps you learn what your customers want and how their experiences measure up.
Real-time feedback must be nimble, quick and easy for the customer to provide.
What is Vigil?
Vigil collect, collate, and analyse real-time customer feedback. Customers submit feedback using their technology of choice and Vigil sends an immediate alert to key people in your organisation, allowing you to be respond immediately to customer service issues and be vigilant when it comes to your customer’s experience.
Start a conversation with your customers today! Find out more about Vigil Services.