The voice of the consumer is getting louder. Are you listening?

Receiving and responding to customer feedback is the fastest, most direct path to customer satisfaction and helps you avoid costly brand damage from negative social media posts.

Listen, understand and immediately act on customer feedback to transform customers into active stakeholders in your success.

Vigil collects and analyses real-time customer feedback and provides impartial information that enables your business to monitor service performance and achieve breakthrough levels of customer satisfaction.

services-1Vigil Immediate™ allows a constant measurement of the customer experience via Text, QR Code scan or web link. It provides management with a simple and clear dashboard for a quick response to negative or positive comments. For more information please click here. services-2Vigil Personalised Marketing keeps prospective customers close with personalised customer experience.  We invite them to provide feedback and insights during their path to purchase so you can react appropriately to close the sale.
Vigil provides suppliers of alcohol with peace of mind and keeps staff vigilant by sending in young shoppers to purchase alcohol and immediately alerting the owner if identification is not requested. To find out more please click here. services-3Vigil Intensive™ goes further by monitoring your customer experience over the long term isolating difficult locations, helping set standards, and allowing industry and competitor comparison. To find out more please click here.

You have our 100% guarantee you will see results or your money back!

Request a demo and find out how you can recognise and manage your service delivery, as it happens and respond immediately.


Standard




This is a full service.
Vigil will professionally handle all setup and manage the ongoing process.
Sign up

  • Auckland based
  • Unlimited, real-time responses
  • Triggered Alerts via txt and/or email
  • Point of Sale starter pack
  • Optional ‘Take-one’ packs
  • Company branded
  • Customised, interactive dashboard
  • Export reports, graphs and charts
  • Customised survey with unlimited questions
  • Net Promoter Score (NPS)
  • Standard URL
  • QR Code
  • Multiple locations
  • Complaint resolution
  • Key movement trend
  • Social media

Minimum three month agreement.

Pricing on application.

Premium


ALL the Standard features PLUS the following

This is a full service.
Vigil will professionally handle all setup and manage the ongoing process.
Sign up

  • Customised  URL
  • Text short code
  • Triggered Alerts to Text
  • Email campaign manager

Pricing on application.

Professional


ALL the Standardd & Premium features PLUS the following

This is a full service.
Vigil will professionally handle all setup and manage the ongoing process.
Sign up

  • Printed Point of Sale material
  • Designed templates with your choice of:
  • Tent cards (400gsm card)
  • ‘Take-one’ info pads
  • A4, A3 and A2 Wall Posters
  • We charge for printing costs only

Pricing on application.

All prices quoted will be in NZ$ and exclude GST