Now more than ever, businesses must build a customer-driven enterprise. They must seek out and fix customer experience issues and outperform the competition.

Delight your customers with a superior experience. Listen, understand, and immediately act on customer feedback to illustrate you care about their feedback and transform them into active stakeholders in your success. Sharing feedback is the fastest , most direct path to customer satisfaction and helps you avoid costly brand damage from negative social media posts.

Vigil is tailor made for every client. Vigil provides feedback on anything from customer service to staff compliance. For example one client may want a Net Promoter Score while a bar owner may want to ensure all staff are requesting to see Identification before selling alcoholic beverages. Vigil will send Mystery Shoppers in at the clients request and if they are not asked for identification the bar manager will be sent a notification before the Mystery Shopper has even left the building, allowing the manager to immediately take action.

Request a demo and find out how you can recognise and manage your service delivery, as it happens and respond immediately.

services-1Vigil Immediate™ allows a constant measurement of the customer experience via Text, QR Code scan or web link. It provides management with a simple and clear dashboard for a quick response to negative or positive comments.
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services-2Vigil Marketing™ (Inbound / Outbound Email Marketing) Email campaign manager communicating to your prospects and new opportunities.
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services-3Vigil Intensive™ goes further by monitoring your customer experience over the long term isolating difficult
locations, helping set standards, and allowing industry and competitor comparison.
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services-4Vigil Barometer™ measures your customer brand experience and commitment. Projects future direction for your brand service.
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